Many business owners unintentionally make it unnecessarily difficult for customers to buy off their web sites. This occurs when you resurrect barriers for your customers.
Simple mechanisms can be put in place to remove barriers. A business owner that is always looking for new ways to connect with potential customers often finds his or her efforts paying off many times over. Some of the most common web sales barriers are lack of contact methods, payment methods, and delivery methods. To bridge these potential barriers, a business owner can provide more options to crossing each of these barriers.
Contact Barriers
Simply adding contact options can be a great way to create more sales. Some web sites only offer email or even just a contact form as a means of contact. Yet there are many people that prefer to conduct transactions over the phone, by mail or by fax. In the wide world of the Internet, it is a simple matter to simply move on to the next web site if a visitor’s intention is to place an order by phone, yet there is no option to do so.
Providing a broad range of contact options also builds credibility. Having an office address, fax and phone number in addition to an email address shows the prospective client that the business does in fact exist and has made themselves transparent and easy to contact.
Using an 800 number is also an excellent way to build credibility and remove a sales barrier. Picking up the tab on calls from potential clients is a polite gesture and may encourage a potential buyer with one more reason to call. Toll free numbers are easy to obtain these days and can cost around 6 cents per minute. It is a small price to pay for building confidence in your audience.
Payment Barriers
Many web sites provide only one way to pay for merchandise - credit card. There are many reasons to offer more payment methods. For one, not everyone has a credit card. Although in the United States, it seems like almost everyone does, this is not true in over-seas markets where there is resistance to credit. Furthermore, some people just don't feel safe providing credit card information over the web. Regardless of how safe or unsafe Internet transactions may or may not be, it is usually the job of the business owner to provide what the consumer wants.
It is a simple matter to provide an address and a printable order form for most web sites where a check can be mailed. If you are running a home business, a PO Box is a simple solution to keep your business separate from your home. Some mail box services allow for your address to be a suite number instead of a box number, which can further improve the image of your business.
Providing a phone number by which orders can be placed is also a way to remove a barrier between you and your potential customers. Of course this means there must also be someone there to answer the phone. Simply answering the phone can be the difference between a sale and a lost sale.
Delivery Methods
For businesses providing products, providing a variety of delivery methods is yet another way to cater to the desires of your customers and potential customers. Many people have a preference for delivery and meeting this preference could be a deciding in getting a sale. For those businesses providing services, providing a delivery pickup service for a deposit and/or contract can be a perfect sale closer.
Conclusion
By removing barriers between you and potential customers, you can increase the chances of making sales. Other options are also available like instant messaging support, mapped out directions, video conferencing and more. Other options can be shown as small links or drop down options. By working to connect more with your audience, your sales and customer satisfaction can be increased dramatically.
Wednesday, April 25, 2007
Secrets of E-Commerce
Own an e-commerce site but not getting any sales? The online buyer is becoming more educated and more selective about what web sites they use. If you are getting high amounts of traffic but not enough sales, here are a few ideas to help your site increase your conversions.
Is It Easy?
Because there are so many e-commerce web sites out there, making sure your web site is easy to use is the number one goal. If it’s not, people will not use it. The first step is taking a look at your navigation. Keep your navigation simple so that visitors will not have to guess how to get through your site. It might seem cool to have a java based or flash animated navigation scheme, but is it necessary?
Is the navigation on your site consistent? Navigation should look the same on all pages so that visitors do not become confused while moving through the site. Use breadcrumbs. Breadcrumbs are the links that show how deep the user is into your site. An example would be if the user is looking at Ipods, the breadcrumb link could be Home > Electronics > MP3 Players. Giving the user a “sense of place” in the site can make the difference between a sale and a bounce.
How many steps does it take the user to buy from you? The rule of thumb is that it shouldn’t take more than three steps to buy online. Find the item, enter payment information, and complete the sale. It also helps to provide a graphic of the check out process and where they are currently in the process. Again, here’s the sense of place issue.
Presentation
It’s all about presentation! If you have a bad web site, you will be lucky if you make any sales. Dr. Gitte Lindgaard and colleagues from Carleton University's Human-Oriented Technology Lab in Ottawa have determined that it takes a user’s mind one twentieth of a second to decide whether they like your site or not. That’s not a lot of time. Use colors that work well together and make a good impression. If you are running advertisements on your site, keep them to a minimum so that your items are not lost in the clutter. Make sure all of your product graphics are clear and large enough to look at. If you have a search feature on your site (you should), make sure it produces the items the user is looking for. If you’re not sure how to do this, Google has free code you can use.
It you are serious about having an e-commerce site and sustaining it, hire a web developer with e-com
Is It Easy?
Because there are so many e-commerce web sites out there, making sure your web site is easy to use is the number one goal. If it’s not, people will not use it. The first step is taking a look at your navigation. Keep your navigation simple so that visitors will not have to guess how to get through your site. It might seem cool to have a java based or flash animated navigation scheme, but is it necessary?
Is the navigation on your site consistent? Navigation should look the same on all pages so that visitors do not become confused while moving through the site. Use breadcrumbs. Breadcrumbs are the links that show how deep the user is into your site. An example would be if the user is looking at Ipods, the breadcrumb link could be Home > Electronics > MP3 Players. Giving the user a “sense of place” in the site can make the difference between a sale and a bounce.
How many steps does it take the user to buy from you? The rule of thumb is that it shouldn’t take more than three steps to buy online. Find the item, enter payment information, and complete the sale. It also helps to provide a graphic of the check out process and where they are currently in the process. Again, here’s the sense of place issue.
Presentation
It’s all about presentation! If you have a bad web site, you will be lucky if you make any sales. Dr. Gitte Lindgaard and colleagues from Carleton University's Human-Oriented Technology Lab in Ottawa have determined that it takes a user’s mind one twentieth of a second to decide whether they like your site or not. That’s not a lot of time. Use colors that work well together and make a good impression. If you are running advertisements on your site, keep them to a minimum so that your items are not lost in the clutter. Make sure all of your product graphics are clear and large enough to look at. If you have a search feature on your site (you should), make sure it produces the items the user is looking for. If you’re not sure how to do this, Google has free code you can use.
It you are serious about having an e-commerce site and sustaining it, hire a web developer with e-com
7 Product Sourcing Tips for E-Merchants
For ecommerce start-ups the realities of product sourcing often come as a shock to the system. With so many online “wholesalers” to choose from these days, it's common to assume that the process will be easy. If your store is to be profitable, however, your sourcing methods will require just a little more effort and creativity than you think.
1.Search clever.
Avoid using general terms when sourcing products online. Googling “wholesale widgets” may bring up a huge number of results, but you're unlikely to find a worthwhile supplier among them. Most will be non specialist companies that act as middlemen between you and the real wholesalers. This means profit margins on their goods will be virtually non-existent.
Instead, try qualifying your searches with terms such as “distributor”, “manufacturer”, “designer” or “trade” and rather than searching for generic terms such as “widgets,” try taking a more specific approach. Use individual product names and model type wherever possible.
Image searches will also give you more focused results. Many products are sold online using stock photos created by the original manufacturer and this can an excellent way of tracking them down.
These tactics will improve your chances of success but don't despair if you don't find what you're looking for. Google is a great research tool but it's only one of many in your arsenal. Resist the temptation to spend hours and hours surfing the net looking for “secret” deals and sources that do not exist. Traditional retailers have never relied the internet to find suppliers and neither should you.
2.Consult traditional business directories.
It's amazing how often resources such as the white/yellow pages are overlooked these days. It must be because we automatically assume the internet to be a superior source of information. Well this isn't always the case. There are a lot of wholesalers out there that don't have an online presence but that doesn't mean they don't have telephone numbers.
3.Subscribe to trade publications
Trade magazines related to your niche will be packed with ads from relevant manufacturers and distributors. It's how offline businesses have done things for years and you should too.
4.Trade fairs.
Attending trade fairs takes more effort than surfing in your pyjamas but the pay-off can be enormous. They provide unparalleled scope for sourcing and networking. Plus, establishing personal contact with suppliers makes it a lot easier to negotiate prices further down the line.
5.Ask an expert
Find someone who already stocks what you want to sell and ask them where they got it. This isn't as absurd as it may sound! Obviously emailing a rival online store is never going to work because nobody wants to knowingly help out their competition.But more personal approach conducted in the offline world can yield excellent results. Find a "widget" store and get talking to the owner, preferably once you have made a purchase. People love talking about their businesses and if you are suitably charming they will often recommend a supplier or trade magazine.
You'll be surprised at how helpful people can be when you don't represent a threat. This tactic has worked well for me in the past - the worst thing that can happen is they refuse.
6.Contact the manufacturer.
If you can't find a supplier but you know which company makes the product, give them a call and ask who their distributors are. Again, there is a tendency for new e-merchants to see this kind of information as somehow privileged or secret and they often approach such conversations with trepidation. Remember that these companies want your business, just because you don't have a traditional bricks and mortar establishment it doesn't mean your money is no good.
7.Check product packaging
This is a fool proof method. If you don't know the manufacturer of a particular product and all else fails, buy it yourself. All goods, virtually without exception, will include some reference to the manufacturer on the packaging. In some cases the name of a supplier will be there as well.
1.Search clever.
Avoid using general terms when sourcing products online. Googling “wholesale widgets” may bring up a huge number of results, but you're unlikely to find a worthwhile supplier among them. Most will be non specialist companies that act as middlemen between you and the real wholesalers. This means profit margins on their goods will be virtually non-existent.
Instead, try qualifying your searches with terms such as “distributor”, “manufacturer”, “designer” or “trade” and rather than searching for generic terms such as “widgets,” try taking a more specific approach. Use individual product names and model type wherever possible.
Image searches will also give you more focused results. Many products are sold online using stock photos created by the original manufacturer and this can an excellent way of tracking them down.
These tactics will improve your chances of success but don't despair if you don't find what you're looking for. Google is a great research tool but it's only one of many in your arsenal. Resist the temptation to spend hours and hours surfing the net looking for “secret” deals and sources that do not exist. Traditional retailers have never relied the internet to find suppliers and neither should you.
2.Consult traditional business directories.
It's amazing how often resources such as the white/yellow pages are overlooked these days. It must be because we automatically assume the internet to be a superior source of information. Well this isn't always the case. There are a lot of wholesalers out there that don't have an online presence but that doesn't mean they don't have telephone numbers.
3.Subscribe to trade publications
Trade magazines related to your niche will be packed with ads from relevant manufacturers and distributors. It's how offline businesses have done things for years and you should too.
4.Trade fairs.
Attending trade fairs takes more effort than surfing in your pyjamas but the pay-off can be enormous. They provide unparalleled scope for sourcing and networking. Plus, establishing personal contact with suppliers makes it a lot easier to negotiate prices further down the line.
5.Ask an expert
Find someone who already stocks what you want to sell and ask them where they got it. This isn't as absurd as it may sound! Obviously emailing a rival online store is never going to work because nobody wants to knowingly help out their competition.But more personal approach conducted in the offline world can yield excellent results. Find a "widget" store and get talking to the owner, preferably once you have made a purchase. People love talking about their businesses and if you are suitably charming they will often recommend a supplier or trade magazine.
You'll be surprised at how helpful people can be when you don't represent a threat. This tactic has worked well for me in the past - the worst thing that can happen is they refuse.
6.Contact the manufacturer.
If you can't find a supplier but you know which company makes the product, give them a call and ask who their distributors are. Again, there is a tendency for new e-merchants to see this kind of information as somehow privileged or secret and they often approach such conversations with trepidation. Remember that these companies want your business, just because you don't have a traditional bricks and mortar establishment it doesn't mean your money is no good.
7.Check product packaging
This is a fool proof method. If you don't know the manufacturer of a particular product and all else fails, buy it yourself. All goods, virtually without exception, will include some reference to the manufacturer on the packaging. In some cases the name of a supplier will be there as well.
Young, Hungry and Talented! Start Your E-business Today!
Most young people go into business because they want to make a lot of money.
I don’t enjoy working for other people.
I like to be challenged!
When I first started people laughed at me. They told me, “your cannot do it” but deep in my heart I knew that I would someday start my own business.
If I can do it, so can you!
Here are 5 keys to my personal business success:
1. Have a passion for success
- a burning desire
- willingness to learn
- have the right mindset
- be positive
- be proactive
- get started
2. Focus
- set daily goals
- pay attention to detail
- always move towards your goals
- plan often
3. Diligence
-stay on task
- don’t’ get discourage
- don’t accept failure
- learn from your mistakes
4. Knowledge driven
- learn from the best
- apply what you’ve learned
- have a passion for knowledge
- listen to advice
- try and learn from experience
5. Find the right products
- look at online reviews
- verify products
- make sure the product is right for you
- look at testimonies and look at the product benefits
These are the keys that you want to follow
They will kick start your own e-business.
If you have the passion to do something, just do it. Don’t let people let you down in anyway, think positively, there are many ways you can do this.
Getting started is one corner stone to your success, so get started today.
Now, I have told you the 5 key ways that you could build your e-business.
Now it is the time for you to take action.
Mr. Titus Cheng is a first-generation businessman based in Seattle, WA. Titus is an ambitious young man with a passion for e-commerce and sales. He is innovative and is skillful at developing multi-products.
I don’t enjoy working for other people.
I like to be challenged!
When I first started people laughed at me. They told me, “your cannot do it” but deep in my heart I knew that I would someday start my own business.
If I can do it, so can you!
Here are 5 keys to my personal business success:
1. Have a passion for success
- a burning desire
- willingness to learn
- have the right mindset
- be positive
- be proactive
- get started
2. Focus
- set daily goals
- pay attention to detail
- always move towards your goals
- plan often
3. Diligence
-stay on task
- don’t’ get discourage
- don’t accept failure
- learn from your mistakes
4. Knowledge driven
- learn from the best
- apply what you’ve learned
- have a passion for knowledge
- listen to advice
- try and learn from experience
5. Find the right products
- look at online reviews
- verify products
- make sure the product is right for you
- look at testimonies and look at the product benefits
These are the keys that you want to follow
They will kick start your own e-business.
If you have the passion to do something, just do it. Don’t let people let you down in anyway, think positively, there are many ways you can do this.
Getting started is one corner stone to your success, so get started today.
Now, I have told you the 5 key ways that you could build your e-business.
Now it is the time for you to take action.
Mr. Titus Cheng is a first-generation businessman based in Seattle, WA. Titus is an ambitious young man with a passion for e-commerce and sales. He is innovative and is skillful at developing multi-products.
How to Create and Sell Your First Ebook (2)
Ten Steps Guide for Newbies
Step Two: Why an Ebook?
If you are just entering the Internet business kingdom, one of the first things you realize is that you need to create your own product if you want to be successful.
One of the first options coming up here is an info product which is appearing in the form of an ebook. Why and ebook is considered as a good starting point here? Let’s see some of the considerations here:
• It is a digital product and that means no paper expenses
• It is very easy to reproduce at almost zero cost
• It is delivered automatically online without human efforts
• It contains active links to your websites or affiliates
The above advantages are very important when you compare with hardcopy products and especially when you compare the profits you generate. The profits from paper books are hardly reaching 10% for the author, while the profits from the e-books are starting from 25% and may go up to 100%.
Ebooks are very flexible in their sizes and contents. You can create a 15 pages report or 3 pages practical Guide and send it as a gift or even sell it, if the information is in great demand. Later on, you can include those ebooks in your bonus section of the next products you are going to create.
One of the biggest advantages of the e-books is their huge role in the so called Viral Marketing strategy. Viral Marketing strategy is about delivering quality information to the customers for free. And here is the main advantage of the ebooks. They can be easily and instantly delivered to the customer at no cost.
The viral effect comes from the links inside the ebook. If the customers likes the information, delivered for free than there is very high probability that the links will be used and the subsequent sails will be completed.
Step Two: Why an Ebook?
If you are just entering the Internet business kingdom, one of the first things you realize is that you need to create your own product if you want to be successful.
One of the first options coming up here is an info product which is appearing in the form of an ebook. Why and ebook is considered as a good starting point here? Let’s see some of the considerations here:
• It is a digital product and that means no paper expenses
• It is very easy to reproduce at almost zero cost
• It is delivered automatically online without human efforts
• It contains active links to your websites or affiliates
The above advantages are very important when you compare with hardcopy products and especially when you compare the profits you generate. The profits from paper books are hardly reaching 10% for the author, while the profits from the e-books are starting from 25% and may go up to 100%.
Ebooks are very flexible in their sizes and contents. You can create a 15 pages report or 3 pages practical Guide and send it as a gift or even sell it, if the information is in great demand. Later on, you can include those ebooks in your bonus section of the next products you are going to create.
One of the biggest advantages of the e-books is their huge role in the so called Viral Marketing strategy. Viral Marketing strategy is about delivering quality information to the customers for free. And here is the main advantage of the ebooks. They can be easily and instantly delivered to the customer at no cost.
The viral effect comes from the links inside the ebook. If the customers likes the information, delivered for free than there is very high probability that the links will be used and the subsequent sails will be completed.
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