NetSuite (News - Alert) Inc., a vendor of on-demand, integrated business management software suites for mid-market enterprises and divisions of large companies, has announced the launch of SuiteSuccess.
A comprehensive new program of professional services, training and customer support, SuiteSuccess is designed to address the unique business and economic requirements of mid-market companies deploying NetSuite’s on-demand solutions for ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and eCommerce.
SuiteSuccess offers the first methodology expressly developed for implementing on-demand ERP applications and has enabled NetSuite to “crack the code” on how to deliver on-demand business management software suites for mid-market companies that are repeatable, cost-effective, timely and targeted to ensure rapid ROI.
NetSuite is considered an industry pioneer of on-demand business management software suites with thousands of mid-market implementations to its credit. The company has focused on continuously improving the unique customer service and support experience of fast-growing, mid-market companies that compete across a range of diverse industries.
SuiteSuccess is the result of ten years of experience delivering on-demand solutions that move the needle toward higher business process efficiency without breaking the bank.
"Mid-market companies face a number of unique services challenges," said Tim Dilley, Executive Vice President and Chief Customer Officer at NetSuite, in a Thursday statement.
"They have business processes and customization and integration requirements that are every bit as complex as those found in much larger companies, but they have limited budgets and significant constraints on IT resources.”
“The SuiteSuccess program really breaks new ground in how on-demand business applications are implemented and serviced. Mid-market companies now have at their disposal a complete program of professional services, training and customer service that will get them live quickly with a customized solution and then scale with them as their needs grow," Dilley added.
"In a previous life, I led many software implementations as a consulting partner for Deloitte (News - Alert) and so I know something about what is required from a software partner to be successful," said Tom Thistleton, Chief Operating Officer at Domin-8 Enterprise Solutions, in the Thursday statement.
"NetSuite's Professional Services team was knowledgeable and helpful. They worked together with us to find answers to all our questions, while giving us options and recommendations so we could reach the expected result.”
“Often, especially in high growth software companies like NetSuite, you'll get inexperienced consultants who are a few days ahead of you in terms of application knowledge. That wasn't our experience with NetSuite as their consultants proved to be very helpful throughout the process," added Thistleton.
To ensure that it is capable of meeting the immediate and future needs of its clients, the SuiteSuccess solution offers SuiteConsulting; SuiteTraining; and SuiteSupport.
NetSuite has built its strong reputation by being plugged into the industry, understanding the challenges that businesses face while trying to remain competitive. As a result of this insight, the company is able to deliver powerful solutions that help to drive successful business processes.
This latest release is keeping in line with this history, focusing on ensuring clients have the tools they need, when and where they need them by offering the solution on an on-demand platform. Such an approach ensures stronger adoption for NetSuite and better ROI for the customer.
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